Refund policy
No Refund Policy
All sales are final, and we do not accept returns, exchanges, or issue refunds under any circumstances. Please carefully review your order before completing your purchase.
Damages and Issues
We strive to ensure that every item is delivered in perfect condition. If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately at info@shopbuttercupink.com. We will work with you to evaluate the issue and, if applicable, provide a replacement or resolve the problem.
Exceptions
Due to the nature of our business and products, we cannot accept returns or exchanges for the following:
- Custom or personalized items
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you may have the right to cancel your order within 14 days of receiving it, in accordance with EU regulations. Please contact us at info@shopbuttercupink.com to inquire about this exception.
For any questions or concerns, you can always reach us at info@shopbuttercupink.com.